Employment Opportunities
Career Opportunities at Trailhead Community Health Foundation of Greater Akron
Join us in building healthier communities. Explore our open positions below and discover how you can grow your career while making a lasting difference in the lives of the people we serve.
Development Operations Manager
Organization: Trailhead Community Health Foundation
Location: Akron, Ohio
Reports To: Chief Development Officer (CDO)
Classification: Exempt, Full-time
Position Summary
The Development Operations Manager is a systems-oriented and detail-driven professional responsible for building, managing, and optimizing the infrastructure that supports fundraising success at Trailhead Community Health Foundation. This role ensures the integrity, efficiency, and effectiveness of development operations, including data management, reporting, donor systems, and process improvement.
As a key member of the development team, the Manager plays a critical role in enabling strategic decision-making through accurate data, streamlined workflows, and actionable insights. This position is ideal for a proactive problem solver who thrives in a dynamic, growth-oriented environment and is passionate about supporting philanthropy through strong operational excellence.
Key Responsibilities
Development Systems and Data Management
Oversee and manage the Foundation’s CRM/database to ensure accurate, up-to-date donor and prospect records.
Establish and enforce data entry standards, policies, and procedures.
Maintain data integrity through regular audits, clean-up, and quality assurance processes.
Serve as the primary administrator for CRM systems, including user support, training, and system enhancements.
Manage integrations between fundraising systems and other organizational tools as needed.
Gift Processing and Financial Tracking
Oversee the accurate and timely processing of all gifts, including entry, acknowledgments, and receipting.
Ensure compliance with gift acceptance policies and IRS regulations.
Reconcile development records with finance on a regular basis.
Track pledges, recurring gifts, and planned gifts to ensure proper documentation and reporting.
Develop and monitor procedures for acknowledgment and stewardship workflows.
Reporting and Analytics
Design and produce regular reports and dashboards for leadership, board members, and development staff.
Analyze fundraising performance, donor trends, and pipeline metrics to inform strategy.
Support forecasting and goal tracking across development initiatives.
Provide data insights to guide prospect management, campaign planning, and donor engagement strategies.
Process Improvement and Infrastructure
Identify opportunities to improve efficiency and scalability of development operations.
Develop and document standard operating procedures for key development functions.
Support implementation of new tools, technologies, and best practices.
Partner with development staff to streamline workflows related to donor engagement and fundraising execution.
Prospect Management and Research Support
Support prospect tracking, portfolio management, and moves management systems.
Assist with prospect research and donor segmentation strategies.
Ensure accurate tracking of donor interactions, proposals, and outcomes.
Events and Campaign Support
Provide operational support for fundraising campaigns and events, including data tracking and reporting.
Manage event registration systems, attendee tracking, and post-event data integration.
Support campaign setup within CRM systems, including coding, tracking, and reporting.
Collaboration and Training
Collaborate with development, finance, and leadership teams to align systems and reporting needs.
Train staff on CRM usage, data standards, and reporting tools.
Serve as a resource for troubleshooting and continuous improvement of development operations.
Contribute to a collaborative, high-performing team culture aligned with Trailhead’s values.
Qualifications
Bachelor’s degree in nonprofit management, information systems, business, or related field preferred.
3–5 years of experience in development operations, database management, or nonprofit administration.
Strong proficiency with CRM systems (e.g., Raiser’s Edge, DonorPerfect, or similar).
Demonstrated experience in data management, reporting, and analytics.
Knowledge of fundraising processes, donor lifecycle, and development best practices.
Excellent attention to detail and organizational skills.
Strong problem-solving skills and ability to manage multiple priorities.
Proficiency with Microsoft Office tools, especially Excel.
Ability to work both independently and collaboratively in a fast-paced environment.
Salary
$70,000, commensurate with experience. Applications will be reviewed on a rolling basis.
Work Schedule and Location
Hybrid schedule: in-office in Akron (Monday–Thursday) and remote on Fridays. Standard hours: 8:30 a.m.–5:00 p.m.
How to Apply
Submit a cover letter and resume in a single PDF to careers@trailheadhealthfoundation.org with the subject line Development Operations Manager application.
Equal Employment Opportunity Statement
Trailhead Community Health Foundation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by law.
Director of Development
Organization: Trailhead Community Health Foundation
Location: Akron, Ohio
Reports To: Chief Development Officer (CDO)
Classification: Exempt, Full-time
Position Summary
The Director of Development is a strategic, relationship-driven leader responsible for advancing comprehensive fundraising efforts for Trailhead Community Health Foundation. As a key member of the development team, this role helps design and implement development strategies, expand donor engagement, and build the infrastructure of a high-performing philanthropy program within a growing foundation.
This individual will cultivate meaningful relationships with donors, community stakeholders, and institutional funders, contributing to the Foundation’s long-term philanthropic vision. Success in this role requires an entrepreneurial mindset, strong communication skills, and the ability to develop systems, processes, and partnerships in a startup-oriented environment. The Director will serve as a visible and inspiring ambassador for the Foundation.
Key Responsibilities
Fundraising Strategy and Execution
- Partner with the CDO to develop and implement a comprehensive fundraising strategy aligned with organizational priorities.
- Design and execute initiatives across major gifts, annual giving, partnerships, and planned giving.
- Identify, cultivate, solicit, and steward individual, institutional, and professional advisor relationships (e.g., attorneys, accountants, wealth managers).
- Manage the full donor lifecycle, ensuring strong prospect strategies and collaboration across the organization.
- Support a culture of philanthropy through best practices, transparency, and internal engagement.
Donor and Relationship Management
- Build and maintain relationships with donors, community leaders, and key stakeholders.
- Develop tailored engagement and solicitation strategies for high-capacity and mission-aligned donors.
- Track donor activity to ensure timely stewardship, acknowledgment, and follow-up.
- Collaborate with the CDO and board members on cultivation and solicitation efforts.
- Expand the donor pipeline through proactive prospecting and ongoing assessment of donor capacity.
- Stay informed on regional and national funding trends relevant to the Foundation’s priorities.
Planned Giving
- Implement strategies to secure planned gifts, including bequests, charitable gift annuities, and beneficiary designations.
- Educate donors on planned giving opportunities aligned with their goals.
- Establish policies, procedures, and recognition programs for legacy donors in partnership with the CDO.
- Track and steward planned gifts to ensure proper documentation and long-term engagement.
Development Operations and Systems
- Establish and refine development systems, including CRM/database management.
- Develop policies for gift acceptance, acknowledgment, and reporting.
- Monitor fundraising performance and donor trends to inform strategy.
- Prepare regular reports and dashboards for leadership and the board.
Communications and Events
- Partner with leadership to articulate a compelling case for support.
- Oversee development communications, including donor materials, reports, and campaign messaging.
- Plan and execute donor engagement and fundraising events.
- Ensure consistent storytelling that highlights organizational impact across multiple platforms.
Leadership and Collaboration
- Collaborate with executive leadership and external partners to align fundraising with organizational goals.
- Support board engagement in fundraising and provide best-practice guidance.
- Mentor and coach development staff.
- Lead or contribute to strategic initiatives and special projects.
- Build relationships with community and business leaders.
- Contribute to a collaborative, high-performing organizational culture aligned with Trailhead’s values.
Qualifications
- Bachelor’s degree in nonprofit management, communications, business, or related field required; advanced degree preferred.
- 5-8 years of fundraising or related experience, including major gifts and donor relations; nonprofit or foundation experience preferred.
- Demonstrated success securing significant philanthropic support, including planned giving.
- Experience building development systems, processes, and strategies.
- Strong communication, interpersonal, and storytelling skills.
- Proficiency with CRM systems and Microsoft Office tools.
- Ability to manage multiple priorities independently in a dynamic, growth-oriented environment.
Salary
$100,000, commensurate with experience. Applications will be reviewed on a rolling basis.
Work Schedule and Location
Hybrid schedule: in-office in Akron (Monday–Thursday) and remote on Fridays. Standard hours: 8:30 a.m.–5:00 p.m.
How to Apply
Submit a cover letter and resume in a single PDF to careers@trailheadhealthfoundation.org with the subject line Director of Development application
Equal Employment Opportunity Statement
Trailhead Community Health Foundation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by law.
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